Refund Policy

General policy

• Because our work is a service performed at your property, refunds are handled differently than product returns.

• Refunds are not guaranteed and are evaluated case by case, with a focus on addressing service quality concerns first (for example, touch‑ups or rework where reasonable).​

Satisfaction and service issues

If you are not satisfied with the results:

• Contact us within [24–72] hours of job completion with your name, service address, and a description (and, if possible, photos) of the issue.

• We will review the concern and may, at our discretion:

  • Return to your property to inspect the work.

  • Reclean the affected area(s).

  • Offer a partial refund or credit toward a future service if the issue cannot reasonably be corrected.​

No refunds or free rework are provided for:

• Stains, discoloration, oxidation, or damage that cannot be safely removed by power washing.

• Pre‑existing damage, wear, or defects that are revealed by cleaning.

Cancellations and no‑shows

• Customer‑initiated cancellations made at least [24–48] hours before the scheduled appointment time will not incur a fee, and any deposit paid will be refunded or applied to a rescheduled date at your choice.

• Cancellations made less than hours before the appointment, or if we arrive and cannot perform the work for reasons under your control (for example, no access, no water source, unsafe conditions), may result in a cancellation or trip fee of up to [$X or % of the quote], which may be withheld from any refund of your deposit.​

If WishWashPowerWash must cancel or reschedule due to weather, safety, or equipment issues, you will be offered the option to reschedule or receive a refund of any deposit paid.

Deposits and prepayments

• For certain jobs, a deposit or full prepayment may be required to secure your appointment.

• If you cancel within the allowed notice period, your deposit will be refunded in full or applied to a future service, according to your preference.

• If you cancel outside the allowed notice period or fail to provide access, all or part of the deposit may be retained to cover time and travel costs.​

Refund method and timing

• Approved refunds will be processed using the same payment method you used for the original transaction whenever possible.

• Please allow up to [7–14] business days for the refund to appear, depending on your bank or payment provider.​

Non‑refundable items and situations

The following are typically non‑refundable:

• Work that was completed according to the agreed scope and industry‑standard practices, where the property condition limits achievable results.

• Additional services requested and completed on site that were not included in the original written quote but were verbally approved.

• Fees charged by third‑party payment processors (where applicable), unless a refund of those fees is required by law or the processor’s rules.​